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About Us |
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Mission:
To maintain a leadership position in the heating and air-conditioning industry by providing our customers with innovative systems, a diverse range of quality products and responsible technical support. in an environment of integrity and challenge, our dedicated, professional team will ensure profitable and dynamic growth for the company, our customers and themselves.
Overarching Goal:
To be totally focused on making sure you, our customers, are totally satisfied, and if at all possible, delighted. Every Tozour-Trane Employee will have the freedom to act on your behalf.
Guiding Principles:
Accountability is at the core of Tozour-Trane's culture.
We hold ourselves and each other accountable to observe the following guiding principles: |
» Trust & fairness (in all relationships) |
» Integrity (keeping promises and fulfilling expectations with lack of deceit) |
» Challenge & Dynamic growth |
» Leadership (personally & within our industry) |
» Honesty & Trustworthyness |
» Empowerment (based on trust, clear expectations & competency) |
» InterDependency (building rich, enduring highly productive relationships with others) |
» Proactiveness (I can make a difference and I can choose to act) |
» Focused, Flexible, Fast & Friendly |
TOZOUR-TRANE HISTORY :
 Douglas O. Tozour began his career with Trane after graduating from the U. S. Naval Academy in Annapolis, Maryland and thereupon serving five years in the U. S. Marine Corps.
In 1974, after his first Trane assignment in Washington, DC as a Sales Engineer, Doug was promoted to Sales Manager of the Philadelphia Trane organization.
Tozour Energy Systems was established in 1979 when he purchased the Trane organization in Hartford, Connecticut.
In 1983, Doug sold the Hartford office back to Trane and purchased the Philadelphia Trane franchise, doing business as Tozour-Trane.
From 1989 until 1999 Tozour-Trane also represented Trane's residential business sector as a distributor. We are invited to participate in many exciting projects based on what we KNOW, not by what we sell. We are striving to become indispensable in our customer's eyes because of our knowledge, our ability to develop solutions, and our responsiveness. The measure of our success today is how many of our customers say "I want Tozour-Trane on my next job!"
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